Privacy and Cookies Policy
These are essential to the operation of the WordPress content management system which powers this site.
We use Google Analytics cookies and Remarketing cookies together to inform, optimise and serve ads based on user’s past visits to our website. We use these tools to improve our website for the benefit of our users and make site improvements, all data collected is anonymous. For more information on Google Analytics cookie usage, please visit their website: www.google.co.uk/intl/en/analytics/privacyoverview.html
Targeting and advertising cookies
Cookies enable us to learn about what ads you see, what ads you click, and other actions you take on our site. This allows us to provide you with more useful and relevant ads. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. The advertising cookies are in accordance with each provider’s policies:
Facebook and Instagram: https://www.facebook.com/about/privacyshield
We use Open Tracking via MailChimp to understand your interaction with the emails we send you, and to ensure we’re sending you relevant information. Open Tracking downloads a tiny image from the server when you open our email, and lets us know that you opened it, and also tells us which device you opened it on and the email client and browser you used. By signing up, you give us permission to use Open Tracking via MailChimp. you can unsubscribe at any time by clicking on the “click here to unsubscribe” link provided in our emails or by contacting us direct. Email tracking is in accordance with Mailchimps policies:
Prohibiting the collection of cookies
If you would like to prevent us from collecting cookies when you visit our site, please update the privacy setting in your chosen web browser. You can directly control cookie acceptance from there:
Google Chrome: https://www.google.com/chrome/browser/privacy/
Mozilla Firefox: www.mozilla.org/en-US/privacy
Internet Explorer: windows.microsoft.com/en-gb/windows/change-internet-explorer-privacy-settings#1TC=windows-7
Google Analytics: https://tools.google.com/dlpage/gaoptout
We also use Facebook Pixel to collect data on visitor behaviour, such as:
- Which pages are visited
- Which device was used to view the website
- What actions were taken
- Shopping trends and actions
This information may be used to serve Facebook ads in future.
You can opt out of collection of information and third party adverts by using the following services:
Digital Advertising Alliance: Opt Out
To change cookie collection go to aboutads.info/choices
For more information about cookies please click on the following link: www.allaboutcookies.org
If you do not wish to accept our Cookies you can decline Cookies and/or refuse access to previously stored information by using your web browser. The facilities within your web browser to allow you to do this will vary from browser to browser but they may be found in the “Privacy” or “Cookies” section of the “Properties” menu of your browser. If you require assistance in disabling Cookies you should refer to the “help” menu within your browser. Please note however, if cookies are disabled, you may not be able to use all of the interactive features of our website and it may limit the service we are able to provide to you via the website.
Data That we Collect from You
We collect the following data:
When you request services or otherwise provide us with your personal details (such as your name, contact details, e-mail address etc) and from your usage of the website and any other information you post on the website, e-mail or otherwise send to us.
Use Of Data
We use the data that you provide:
to supply you with the products, services and information which you have requested;
to inform you about our services, events, special offers and similar material;
to assess client satisfaction (e.g. where you agree to participate in a survey); and
to help improve our services generally.
We may contact you by post, telephone or fax as well as by e-mail. If you change your mind about being contacted in the future by any of these means then please let us know.
All information you provide to us is stored on secure servers with industry standard anti-virus and firewall protection in place.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted online or through the website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure Of Data
You have the right to ask for a copy of the Data held by us in our records in return for which we may charge a small fee. You also have the right to require us to correct any inaccuracies in your Data.
Right to be Forgotten
If you would like us to erase the data we hold about you please contact us by email. You will also be asked to prove your Identity with a form of government issued photo ID.
If you have any queries concerning your data or this policy then please contact email@example.com
Cookies are small text files, downloaded to your computer by the browser (e.g. Internet Explorer, Firefox etc.) whenever you access a website. They enable websites to store such information as user preferences and login details. They may also be used to record how long you spend browsing each page on a site or what pages you visit most. Cookies can be thought of as providing a “memory” for the website, enabling it to recognise you and respond appropriately.
Social Media We may also use a number of third party, social media plug-ins including but not limited to Google’s ‘+1′ button, Facebook’s ‘Like Box’, Twitter’s ‘Follow Button’ and LinkedIn’s ‘Share’ and ‘Follow’ buttons. We use these services for the convenience of our visitors, allowing them to access up to the minute information as well as recommend our services to others. To learn more about each organisations’ privacy policies, please visit the links provided below:
How to disable cookies?
Any individual can request to see the information we hold on them at any time. If you believe the information we hold on you is incorrect, you will have the right to have this rectified or deleted accordingly.
A full list of an individual’s rights under GDPR are as follows:
- 1. The right to access the personal data we hold on you
- 2. The right to correct and update the personal data we hold on you
- 3. The right to have your personal data erased
- 4. The right to object to processing of your personal data
- 5. The right to data portability
- 6. The right to withdraw your consent to the processing at any time for any processing of personal data to which consent was sought.
- 7. The right to object to the processing of personal data where applicable.
- 8. The right to lodge a complaint with the Information Commissioners Office. You can contact the Information Commissioners Office via email, on 0303 123 1113, or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
This policy is regularly reviewed and any updates will be placed on this web page. This policy was last updated on 9 May 2018.
Storage and Accuracy of Personal Information
Where we Store your Personal Information
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) as long as it is in a country which has been assessed by the European Commission and/or ICO as ensuring an adequate level of protection for persona data.
We may store and process your personal data through third parties that we use to operate the service that we provide such as MailChimp for email marketing campaigns.
By submitting your personal data, you agree to its transfer, storing and processing as it is described above. We take all reasonable steps to ensure that your information is accurate, up-to-date, complete, relevant and not misleading.
Retention and Deletion of Personal Information
We will retain your information for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws and your consent.
What to do if you have a concern or complaint about our use of your personal data
We strive to act in accordance with all relevant data protection legislation, at all times.
If you have a concern or complaint about our collection or processing of your personal information, then please contact us at firstname.lastname@example.org so that we can put it right.
Support Desk is managed by Charnwood Forest Limited, and when you contact Support Desk by any means such as placing any complaint or query that you need by email, you will be providing your personal information to Charnwood Forest Limited, and they will be the controllers in this case; they will be managing, processing and storing your data according to this Privacy Notice.
You have the right to make a complaint to the data protection regulator in your country. You can find them at:
Updating your details
You must advise of us any changes in your data, for example if you change your e-mail address. You can review or amend your data by contacting us at email@example.com at any time.
Access to information (Subject Access Request)
You have the right to access information we hold about you, and we will provide you with an initial copy free of charge.
However, we may charge a low amount as an administration charge in the event of access requests that are excessive or repetitive. For further information go to www.ico.com and search for ‘Right of access’.